Terms and Conditions


This document sets out the agreement for accessing Business Strategy Services from Helen Soutar Limited.  The specifics of the services to be provided will be dependent on the package or appointment purchased.  These details can be found in your confirmation email sent at the time of purchase (for packages) or booking (for single appointments).


Business Strategy Services as provided by Helen Soutar Limited are a partnership (defined as an alliance, not a legal business partnership) between the Strategist and the Client. Together the Strategist and the Client will work through a thought-provoking and creative process that inspires the client to maximise personal and professional potential.


1. The Client is responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the Client agrees that the Strategist is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Strategist. The Client understands Strategy Services are not therapy and do not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
2. The Client understands that strategy is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters. If the Client is currently under the care of a mental health professional, the Strategist will recommend that the Client inform the mental health care provider and the client may need to have a referral letter from their health care provider.
3. The Client agrees to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully in the program.


The parties agree to engage as per the package or appointment purchased.  Specific details of this can be found in your confirmation email sent at the time of purchase (for packages) or booking (for single appointments).

Schedule & Fees

The schedule and fees vary depending on the package or appointment purchased.  Specific details of these can be found in your confirmation email sent at the time of purchase (for packages) or booking (for single appointments)


The time of the strategy meetings and/or location will be determined by the Strategist and the Client based on a mutually agreed upon time. The Client will book their appointment time using the automated booking system.  Meetings will be held via Zoom using the link provided in the appointment confirmation email unless agreed otherwise.  Clients who do not wish to use Zoom must contact Helen in advance of the appointment to make alternate arrangements.


This relationship, as well as all information (documented or verbal) that the Client shares with the Strategist as part of this relationship, is bound to confidentiality but is not considered a legally confidential relationship (like in Medicine or Law). The Strategist agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Strategist will not disclose the Client’s name as a reference without the Client’s consent. Confidential information does not include information that: (a) was in the Strategist’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Strategist from a third party, without breach of any obligation to the Client; (d) is independently developed by the Strategist without use of or reference to the Client’s confidential information; or (e) that the Strategist is required by law to disclose.

Cancellation and Lateness Policy

The Client agrees that it is the Client’s responsibility to notify the Strategist at least 24 hours in advance of the scheduled call/meeting if the client cannot make the session. The Client will be billed for a missed session if the client does not turn up or reschedule. The Strategist will wait for 15 minutes, before the Client is noted as not turning up for the session.

Refund Policy

Refunds are not provided for any appointments that have already taken place or which are cancelled within 24hours of the agreed time.  In the case of packages, refunds will be calculated based on the standard prices of single sessions and payment processing fees will be deducted.


Either the Client or the Strategist may terminate this agreement at any time with 2 weeks written notice.

Limited Liability

Except as expressly provided in this agreement, the Strategist makes no guarantees or warranties, express or implied. In no event will the Strategist be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, the Strategist’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Strategist under this agreement for all services rendered up until the termination date.

Legal Jurisdiction

This contract will be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the court of England and Wales.

This is the entire agreement of the parties, and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written and oral representations.

Updated May 2019

Pin It on Pinterest

Share This